Please ensure that you have good connectivity and you have Wifi enabled which can help to more precisely locate your mobile phone.
If this does not resolve your issue, please report the issue using the 'Report Missing Station' function in the app so the team at Shell can work on a resolution. We apologize for the inconvenience.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 6:00am - 6:00pm MST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
You can contact us by phone. We are available:
Monday to Friday: 6:00am - 6:00pm MST
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