To prevent automatic renewal, customers must cancel their subscription a day prior to the renewal date (Midnight Pacific time). Once a subscription is renewed, no early terminations are allowed, and the user must complete the current cycle. No early termination credits nor adjustments will be provided. Additionally, no refunds are available for this service.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 6:00am - 6:00pm MST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
You can contact us by phone. We are available:
Monday to Friday: 6:00am - 6:00pm MST