Please refer to the policy written at the back of the card. If a participating car wash location is closed due to bad weather, local public safety events, or restrictions beyond Shell’s control, there shall not be any refunds nor compensation provided to customers.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 6:00am - 6:00pm MST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
You can contact us by phone. We are available:
Monday to Friday: 6:00am - 6:00pm MST