We're sorry to hear you had a bad experience with us. We pride ourselves on friendly customer service, so we'd love to put it right. Please drop us a line at generalpublicenquiries-CA@shell.com or give us a call on 1-800-661-1600 and and we’ll do our best to make it right.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 6:00am - 6:00pm MST excluding public holidays.
Click on the red "Help" button at the bottom right corner of the screen to launch Live Chat.
If you don't need help immediately, you can email us. We’ll get back to you as soon as we can.
You can contact us by phone. We are available:
Monday to Friday: 6:00am - 6:00pm MST